Events cause a process to start. To initiate a process, a start event can be defined of different types: a performer, at specific time, an incoming mail or a JMS message can serve as a start event. The swim lane and its participant defined in the previous section would be able to initiate the support case management process. So, the CallCenter Agent role is assigned to the swim lane in which Init Data activity is defined.
Figure: Create Start Event
Figure: Start Event