Once the swim lanes are added, we need to create participants. Creating participants involves creating organization and adding roles to it. Once the roles are created, you can create users at runtime and assign these roles to them.
For the tutorial, we need to create an organization called ACME Headquarters and create roles called Callcenter Agent and Engineer under the organization.
Figure: Create Organization
Figure: Create Role
The organization structure looks like as shown in the following screenshot:
Figure: Organization Structure
Once the participants are created, you need to assign them to swim lanes. The assigned participant becomes the performer of activities that are added to the specific lane.
To assign participants to the swim lane:
Figure: Start Process - Participant - Administrator
Assign following participants to lanes in similar manner:
| Swim Lane | Participant |
|---|---|
| Collect Details | Callcenter Agent |
| Analyze Issues | Engineer |
| Deliver Results | ACME Headquarters |